Do you have questions? Don't worry, we're here to help
Studying in Poland means a lot of new things — we're here to make them simpler. We've collected the most common questions and answers so you can feel more confident even before you pack.
Can I book a room before I arrive in Poland?
Of course! The entire booking process takes place online. You can choose a room, sign the contract, and get confirmation — before you even pack your suitcase.
What's included in the apartment?
Everything you need to get started. Furniture, appliances, fast internet, bedding, and even basic items in a welcome pack. You don’t need to bring anything from home.
How can I contact you after arrival?
Through the app, chat, phone — whatever works for you. We’re close by and we really do respond. Got a question? Let us know, and we’ll help.
What if something breaks?
Report it in the app — we’ll take action. In case of a breakdown, we provide service and technical support, often on the same day.
Do I need to speak Polish?
No. We provide service in both Polish and English. You’ll also get the contract in your language version.
Choose what you want to talk about
Student services, partners, general inquiries — your message goes directly to the right person.
Student Services
Do you have a question about room selection or other issues? Our consultants will answer your questions.
Sales Department
Do you represent a university, agency, or want to propose a collaboration? Our team will take care of every detail of our joint project.
General Questions and Technical Support
Not sure who to write to? Contact us here — we'll help you find the right person and resolve your issue.